We're a high-touch product, so making you leave the app and file an email ticket for a quick question never made sense. We fixed it on two fronts.
A support page now lives in the app: real answers and a direct line to us, no bouncing to your inbox.
Chat is built into WasteNot too. When you send a message from the app, the conversation includes the account context we need, so we can answer without asking you to recap what you were doing.